okrk's Privacy Policy

Introduction

This Privacy Policy ("Policy") has been prepared by the organization operating the okrk platform (okrk.cam) and applies to users in Bangladesh. When you visit our website, create an account, or use our services, we collect certain personal information. This policy explains in detail what types of information we collect, why we collect it, and how we keep it secure.

By using okrk's services, you are considered to have given your consent to the processing of your information in the manner described in this privacy policy. If you do not agree with our privacy policy, please refrain from using our services.

This policy is reviewed and updated regularly. In the event of any significant changes, we will notify you via your registered email or through a notice on the site.

1. Information We Collect

okrk collects various types of information as needed to operate its services. This information can be divided into two main categories:

1.1 Information You Provide Directly

Information you provide directly to us when registering an account or using our services:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Information and messages you provide when contacting us

1.2 Automatically Collected Information

Certain information is collected automatically while you use our site:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Data obtained from cookies and web beacons
• Login times and session details
• Transaction history and gaming activity

2. Purpose of Using Information

Information collected by okrk is used for the following legitimate purposes:

2.1 Account and Service Management

• Account creation and verification
• Age verification (to ensure no one under 21 can use the service)
• Processing transactions and maintaining records of financial transactions
• Managing bonuses and promotional offers
• Providing customer support

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Compliance with Anti-Money Laundering (AML) regulations
• Protecting the integrity of our platform

2.3 Service Improvement and Personalization

• Personalizing the experience according to user preferences
• Technical improvement of the platform and troubleshooting
• Testing new features and services

2.4 Communication

• Sending important account notifications
• Promotional emails (with your consent)
• Providing information on responsible gaming

3. Sharing Information with Third Parties

okrk never sells or rents your personal information. However, limited information may be shared with third parties in the following specific circumstances:

3.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment gateway providers. These organizations follow their own privacy policies and are contractually bound to comply with our guidelines.

3.2 Legal Obligations

Information may be provided in response to a valid request from a government authority, court, or investigating agency in accordance with the laws and regulations of Bangladesh.

3.3 Technology Service Providers

Technology and infrastructure service providers that assist in operating our platform (such as server hosting and analytics) may access limited and encrypted data. All such providers operate under strict confidentiality agreements.

3.4 Game Software Providers

Game software providers including Pragmatic Play, Spribe, JILI, and PG Soft may receive technical data from gaming sessions to ensure fair play. No personally identifiable information is shared with them.

4. Cookies and Tracking Technologies

okrk uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help our site function more effectively.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and remember user preferences. Disabling these cookies may cause some features of the site to stop working.

4.2 Performance and Analytics Cookies

These cookies help us understand how visitors use the site. We use this information to improve the quality of our services. This data is collected in fully anonymous form.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

5. Data Protection and Security

okrk applies industry-standard security measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers takes place through an encrypted connection.
• Database Encryption: Sensitive information that is stored is kept in an encrypted state.
• Access Controls: Only authorized personnel may access personal information for specific purposes.
• Regular Security Audits: Our systems and processes are evaluated through regular security reviews.
• Two-Step Verification: Two-step security is available to prevent unauthorized access to your account.
• Trained Team: Our staff receive regular training on data privacy and security.

While we strive to ensure the highest level of security, some degree of uncertainty always exists when transmitting information over the internet. We advise you to keep your account password confidential and to use a strong password.

6. Data Retention Period

okrk retains your personal information for as long as:

• Your account is active or it is needed to provide services.
• Retention of the information is required for legal, regulatory, or business reasons.
• It is needed for resolving disputes, enforcing agreements, or fulfilling legal obligations.

Even after an account is closed or a request to delete information is made, data relating to financial transactions and identity verification may be retained for a specified period in accordance with applicable law.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Correct Information

If you believe that the information we hold about you is incorrect or incomplete, you may request a correction. This change can be made through account settings or through our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required for legal obligations or legitimate business purposes.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or profiling. You may unsubscribe from promotional emails at any time.

7.5 Right to Lodge a Complaint

For any privacy-related complaints or concerns, please contact us directly. We always take your complaints seriously and strive to provide a prompt resolution.

8. Protection of Minors

okrk's services are intended only for individuals aged 21 and above. We do not knowingly collect or process personal information of any minor.

We apply an age verification process at the time of account registration. If we are informed or become certain that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe that a minor has created an account on our platform, please contact our support team immediately.

9. International Data Transfers

Our servers and service infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• Data transfers are completed with appropriate safeguards in place.
• Appropriate contractual protections are ensured when sending data to third countries.
• Industry standards for international data protection are followed.

10. Responsible Gaming and Data Use

We also use information about your gaming activity to ensure responsible gaming. This includes:

• Identifying unusual gaming behavior that may indicate addiction.
• Implementing self-set limits (deposit limits, session time limits) that you have chosen.
• Enforcing self-exclusion requests and maintaining records.
• Providing information on responsible gaming resources and support.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to the Policy

okrk reserves the right to update this privacy policy from time to time. In the event of significant changes, we will:

• Post a clear notice on our website.
• Send a summary of the changes to your registered email address.
• Update the "Last Updated" date at the top of the policy.

If you continue to use our services after changes have been made, you will be considered to have consented to the updated policy. We therefore recommend reviewing the policy regularly.

Related Pages

Read our other important policy and information pages:

• Terms & Conditions — Complete rules for using our service
• Responsible Gaming — Build safe and healthy gaming habits
• About Us — Learn more about okrk
• FAQ — Answers to common questions